Error Logs
Typical errors and their respective log files and default file paths are listed here. Start with the Windows Service log when you encounter an unknown error, then consult the other logs as needed.
| Log File | What It Covers | Default File Path |
|---|---|---|
| Windows Service log | First log to check when encountering an unknown error | C:/Users/Public/Public Documents/PIDWare/LOG |
| Keycloak log | Users and access permissions | C:/PID3SIXTY/ManageID/ControlCenter/KEYCLOAK/log |
| manage.ID log | Errors while using manage.ID | C:/PID3SIXTY/ManageID/ControlCenter/APPLICATIONS/logs |
| Web server log | Access logs and errors | C:/PID3SIXTY/ManageID/ControlCenter/FRONTEND/logs |
You can also check the Windows Task Manager for additional information. For example, if a service is not running properly, ManageIDControlCenter will be listed as starting instead of running.